Return & Exchange Policy
Return & Exchange Policy
Effective Date: January 29, 2026
1. Our Commitment
At THE FASHION FACTORY, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help with returns and exchanges.
2. Return Eligibility
You may return eligible products within 7 days of receiving your order. To be eligible for a return, items must meet the following conditions:
- Products must be unused, unopened, and in their original packaging
- Products must be in the same condition as received
- Original tags and seals must be intact
- Proof of purchase (order confirmation or receipt) must be provided
3. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged:
- Opened or used cosmetic products (lipsticks, foundations, mascaras, etc.)
- Opened or used nail polishes and nail care products
- Products with broken seals or tampered packaging
- Sale or clearance items (unless defective)
- Gift cards or promotional items
4. Defective or Damaged Products
If you receive a defective, damaged, or incorrect product, please contact us within 48 hours of delivery. We will arrange for a replacement or full refund, including return shipping costs. Please provide:
- Order number
- Photos of the damaged or defective product
- Description of the issue
5. How to Initiate a Return
To start a return, please follow these steps:
- Contact us at [Your Email Address] or [Your Phone Number] within 7 days of receiving your order
- Provide your order number and reason for return
- Wait for our return authorization and instructions
- Pack the item securely in its original packaging
- Ship the item to the address provided in our return authorization
6. Return Shipping
Customer Responsibility: For standard returns (change of mind), customers are responsible for return shipping costs.
Our Responsibility: For defective, damaged, or incorrect items, we will cover return shipping costs and provide a prepaid return label or arrange pickup.
Return Address:
THE FASHION FACTORY
SHOP NO:-1, 150 BHAGAT BUILDING 10/12
SARANG STREET, 2/8 PINJARI STREET KHOKHA
BAZAR MUMBAI - 400003 MAHARASHTRA
India
7. Refund Process
Once we receive and inspect your returned item:
- Approved refunds will be processed within 5-7 business days
- Refunds will be issued to your original payment method through Razorpay
- Depending on your bank or payment provider, it may take an additional 5-10 business days for the refund to appear in your account
- Original shipping charges are non-refundable (except for defective or incorrect items)
- You will receive an email confirmation once your refund has been processed
8. Exchanges
We accept exchanges for:
- Different shades or colors of the same product
- Different sizes (if applicable)
- Defective or damaged items
To request an exchange, contact us at [Your Email Address] with your order number and exchange request. Exchanges are subject to product availability.
9. Refund Timeline
The time it takes to receive your refund depends on your location and payment method:
- Inspection: 2-3 business days after we receive the return
- Processing: 5-7 business days
- Bank/Payment Provider: 5-10 business days
- Total estimated time: 12-20 business days from when you ship the return
10. Cancellations
You may cancel your order before it ships by contacting us immediately at [Your Email Address] or [Your Phone Number]. Once an order has shipped, our standard return policy applies.
11. Lost or Damaged in Transit
If your order is lost or damaged during shipping, please contact us within 48 hours of the expected delivery date. We will work with the shipping carrier to resolve the issue and arrange for a replacement or refund.
12. Contact Us
If you have any questions about our Return & Exchange Policy or need assistance with a return, please contact us:
Email: tffcosmetics@gmail.com
Phone: 9082420865
Business Hours: 11.00 am to 7.00 pm
We're here to help and will respond to your inquiry within 24-48 hours.